This quarter we introduce our Data Services Officer, Ruth
How long have you been with ERP UK?
Ruth: I started my current role in November last year (and due to COVID I have spent more time working from home than I have in the office which is an interesting challenge). Prior to this, I completed a fixed-term contract with H2 compliance.
Tell me about your experience before joining the ERP team.
Ruth: I have 14 years’ experience with UK Packaging Regulations, and have recently expanded into WEEE, Batteries and into parts of Europe. My role focuses on supporting customers who need help identifying, collating and calculating the packaging/product data required for registration. I work with a wide variety of customers, particularly large group customers who sometimes find their group structure is as complex as their obligation data!
What does a typical day look like for you?
Ruth: There isn’t one! During the data round, it is very focussed on calculating data, receiving and checking reports and resolving queries; followed by arranging the data submissions. While over the summer, we do a lot of account management and administration along with reviews of company changes, how they impact the data, reviews of the calculation and reporting processes to identify possible improvements and ways to make it easier going forward.
What motivates you in your role?
Ruth: I like helping customers by putting systems in place to simplify processes, making them easier. You get to know a lot about clients and their companies when looking for how to best put their data together.